Last updated: 06 February 2026
Float Therapy Wilmslow (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, purchase a gift card, or use our services.
Float Therapy Wilmslow
Website: www.float-therapy.co.uk
Location: 82 Chapel Lane, Wilmslow, Cheshire, SK9 5JH, United Kingdom
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at reception@float-therapy.co.uk.
We may collect and process the following types of personal information when you interact with us:
Identity and contact details: name, email address, telephone number
Booking and service information: appointment history, services booked, preferences, memberships or packages
Payment information: payments are processed securely by third‑party payment providers; we do not store full card details
Gift card information: purchaser and recipient details where applicable
Marketing preferences: email and SMS opt‑in or opt‑out status
Website usage data: IP address, browser type, device information, and pages visited (collected via cookies and analytics tools)
We use your personal data to:
Provide and manage bookings, services, memberships, and gift cards
Send booking confirmations, reminders, and service‑related communications
Process payments and refunds
Respond to enquiries and provide customer support
Send marketing communications where you have chosen to receive them
Improve our services, website, and customer experience
Meet legal, regulatory, and accounting obligations
Under UK data protection law, we process your personal data on the following lawful bases:
Contract – where processing is necessary to provide services you book with us
Consent – for marketing communications and optional data collection
Legal obligation – where we are required to comply with legal or regulatory requirements
Legitimate interests – to operate and improve our business, prevent fraud, and ensure service quality (where these interests are not overridden by your rights)
We will only send marketing emails or SMS messages if you have actively opted in.
You can withdraw your consent at any time by:
Using the unsubscribe link included in marketing emails
Adjusting your communication preferences where available
Contacting us directly
Service‑related communications (such as booking confirmations or reminders) will still be sent, as these are necessary to fulfil your booking.
We only share your personal data where necessary to operate our business and deliver our services. This may include sharing data with:
Third‑party booking, scheduling, or client management systems
Payment processors for secure payment handling
Email and SMS service providers for communications you have opted into
Professional advisers such as accountants or legal advisers, where required
We do not sell or rent your personal data to third parties.
We implement appropriate technical and organisational safeguards designed to protect your personal data in accordance with UK data protection legislation and industry best practice.
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure. Access to personal data is limited to authorised personnel only.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Our website uses cookies to ensure it functions correctly and to help us understand how visitors use the site. Cookies may collect anonymous usage data.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or request restriction of processing
Withdraw consent at any time where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us.
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be published on this page, and the revised date will be shown at the top of the policy.